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Special Offer:All Silver Products 20% off | Buy 2 Get 10% off On Top | Buy 3 Get 20% off On Top | 18K Gold Products 15% off

Free Jewellery Box Travel Kit : Purchase Over $2500 on Sliver Products | Any Purchase on 18K Gold Products

Free delivery or SF self pick-up for orders over HK$1000

Special Offer:All Silver Products 20% off | Buy 2 Get 10% off On Top | Buy 3 Get 20% off On Top | 18K Gold Products 15% off

Free Jewellery Box Travel Kit : Purchase Over $2500 on Sliver Products | Any Purchase on 18K Gold Products

Free delivery or SF self pick-up for orders over HK$1000

Special Offer:All Silver Products 20% off | Buy 2 Get 10% off On Top | Buy 3 Get 20% off On Top | 18K Gold Products 15% off

Return and Exchange Inquiry

I. There will be no refund, return and exchange once the products are sold.
 
II. We only accept exchange of product(s) that do not match with the invoice or product(s) with obvious damages, please contact our customer service within 3 days after purchase. Please be noted that all products are checked thoroughly before sale or delivery; therefore, CRISTELL JEWELLERY LIMIT reserves the right of any disputes.
 
III. Full packaging MUST be returned together with the product in good condition for exchange.
 
IV. Please kindly contact us before any return and DO NOT return any product before our confirmation! Original or electronic receipt MUST be presented to the customer services before the product exchange is accepted.
 
V. If we have agreed you are entitled to an exchange, but the product(s) to be exchanged are out of stock, you can choose any product(s) of equal or higher value, by paying the difference in the price of the product(s). 
 
VI. In case of any dispute, CRISTELL JEWELLERY LIMITED reserves the right for final judgement and decision.

Should you have any inquiry regarding to our Return Policy, please WhatsApp 5386 8878 or email to [email protected]